In the event that a product is unavailable, you will not be charged for said item.
With hundreds of items products, we are unable to guarantee that all products are in stock. All orders are fulfilled on a first come basis and we do not make promises, real or implied, as to availability of merchandise.
As per out of stock items, unless specifically requested via email at customerservice@themedmerchandise.com or written in the Notes Section of your order, we are unable to notify you if an item is unavailable prior to shipping.
Please note that we do not backorder out of stock items and should you reorder, you will be responsible for the cost of shipping.
PAYMENT:
We accept, Mastercard and Visa / as well as Certified Checks and Money Orders.
We do not accept personal checks nor do we accept purchase orders.
RETURNS:
Returns Policy as stated below.
We are unable to accept return merchandise or issue credit for any order returned without preauthorization. To receive Return Authorization, please send an email to customerservice@themedmerchandise.com and include your original order number, last name and brief explanation.
Upon receipt of Return Authorization, please fill out the Return Authorization Form and send your package to:
themedmerchandise.com
Att: Returns Department
816 N Highland Ave.
Los Angeles, CA. 90038.
All return merchandise must be clearly marked with the shipper's name, original invoice number and Return Authorization Number. Merchandise returned without preauthorization and Return Authorization Number clearly marked on the outside of the return package will not be issued credit and can be returned to recipient at customer's expense.
Please note that credit will not be issued on orders returned more than ten (10) days after customer receipt as verified by order tracking.
All returns are subject to a twenty (20) percent restocking fee and we can not issue credit for products not in original packaging or whose packaging is not intact.
All return merchandise, upon arrival at our warehouse, must be in the condition that it was received. We leave it to the discretion of the purchaser to choose a return method that safeguards their product within 10 days of receipt.
PRICING POLICY:
All prices, costs and fees, including shipping charges are subject to change at any time without advance notice. Should there be any such change which is not reflected on our website, you will be so advised prior to the processing of your order, and you may at that time cancel you order without penalty or fee.
CANCELLATION AND/OR REFUSAL OF PREVIOUSLY PLACED ORDERS:
If you wish to cancel your order, it must be done via e-mail within twelve (12) hours and we suggest that your request be sent with a Read Receipt in order to ensure delivery. In the event that an order is cancelled more than twelve (12) hours after it has been placed, the purchaser will be responsible for a twenty (20) percent restocking fee. Please note that we are not able to accept order cancellations by phone.
If the order is en route and delivery is refused, you will be fully responsible for the cost of shipping as well as the cost of return service. You will be credited for the cost of merchandise, less a restocking fee, less the actual cost of shipping, to and fro, as determined by ThemedMerchandise.com
HOT WEATHER ISSUES:
We can not take responsibility for products damaged in transit due to extremes in temperature nor are we able to replace said product. If questions arise as to perishability, please contact us and we will do our best to provide guidance.
In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within two (2) days after physical receipt of merchandise as determined by United Parcel Service. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.
INCORRECT SHIPPING ADDRESSES:
If an order is unable to be delivered due to an incorrect address as provider by purchaser, and returned to themedmerchandise.com, the purchaser will be responsible for the full cost of shipping, in both directions, as well as the twenty (20) percent restocking fee. This applies to orders that are being shipped to regular and third party recipients.
In the event that a package is lost due to an incorrect address provided by purchaser we will not be able to issue refunds for products damaged, lost or stolen.
ORDERS WITH INCORRECT OR MISSING MERCHANDISE:
In the event that incorrect merchandise is received, we will do our best to correct the error in timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via UPS Ground, it will be shipped at the same service level.
SHIPPING TO APO ADDRESSES:
We try to be of service to the Armed Forces, but are unable to provide tracking, nor calculate time in transit, for orders shipping to APO or FPO Addresses.
All APO or FPO orders are shipped at the risk of the purchaser and should questions arise, we encourage you to contact the US Postal Service.
We will do our best to provide pertinent shipping information but can not take responsibility, nor issue credit or refund, for products damaged in transport or not received.
TIMELY DELIVERY:
We cannot issue credit for orders not delivered on specific dates, but if UPS does not deliver within the time of its guarantee, we will credit you with the amount of the UPS charge.
If you are in need of timely delivery, please contact us and we will do our best to advise you and help you choose an appropriate express delivery option.
PRODUCT & IMAGE DISCREPANCIES:
With over hundreds of products in stock, we strive to provide up to date product information and images but there may be times when a manufacturer chooses to change product formula or packaging without prior notification and this may not be reflected on the website.
If the product that you received is correct by manufacturer’s specifications but different from the information or image listed on the site, it will be the responsibility of the purchaser to return it at the discretion of management.
